This is a fully remote position, open to applicants in South Africa.

• Oversee the technical exploration and design of intricate, large-scale CCaaS solutions.

• Design and showcase solutions that incorporate both embedded and third-party AI/ML services.

• Develop, tailor, and present engaging, high-impact product demonstrations and Proof of Concepts.

• Serve as the reliable technical advisor for the sales team and customer executives.

• Maintain a deep understanding of the competitive landscape within the CCaaS sector.

• At least 8 years of experience in a technical pre-sales, solution consulting, or solution architecture position.

• 5+ years of experience with CCaaS/SaaS/Cloud contact center solutions.

• Extensive, hands-on experience in designing and presenting modern cloud contact center reference architectures.

• Demonstrated capability to articulate the significance of AI in customer experience.

• Proficiency in mapping and designing comprehensive customer journeys.

• In-depth understanding of RESTful APIs, Webhooks, and CPaaS concepts.

• Practical experience in creating and showcasing complex, data-driven workflows.

• Outstanding communication, presentation, and whiteboarding abilities.

• Proficiency in local languages and English is essential.

• Opportunities for professional development.

• Engage with a community that appreciates contributions and fosters growth.

Solution Engineer

People also viewed