Solution Architect – Service Cloud V2, SAP CE

This is a fully remote position, open to applicants in Germany.

📋 Description

• Design the architecture for SAP Service Cloud V2 and SAP Customer Engagement (CE), encompassing extensions and customizations.

• Lead and oversee development teams: take technical ownership of projects while sharing your expertise in code reviews, design choices, and best practices.

• Integrate Service Cloud V2 with additional SAP systems (e.g., S/4HANA, SAP S/4HANA Utilities, BTP - CPI) and third-party applications.

• Develop solution concepts, prototypes (POCs), and strategic roadmaps.

• Offer technical coaching and knowledge transfer: mentor team members and ensure the production of high-quality, maintainable code.

• Address non-functional requirements such as performance, scalability, security, and operational efficiency.

• Assist in pre-sales initiatives: aid in crafting architecture proposals, effort estimations, and customer presentations.

⛳️ Requirements

• Multiple years of experience as a Software Architect, Lead Developer, or Solution Architect, preferably with a focus on SAP cloud and CRM solutions, alongside experience in the utilities sector.

• In-depth knowledge of SAP Service Cloud V2 (standard functionalities, APIs, extension mechanisms).

• Familiarity with SAP Customer Engagement / SAP CX; experience in the utilities domain is advantageous.

• Strong background in cloud architectures, especially SAP BTP - CPI, microservices, API design, and system integrations.

• Proficient programming skills (e.g., Java, Node.js, or similar platforms).

• Experience in project management.

• Excellent command of German and proficient English language skills.

🏝️ Benefits

• Flexible working hours.

• Work-from-anywhere within the EU.

• Modern work equipment and a personal IT budget.

• Mobility allowance: BahnCard (rail pass), company car, or job bike.

• INTENSE Campervan: free for spontaneous private short trips.

• Mental health program.

• Training and development: access to internal training and coverage of external training expenses.

• Subsidy for fitness offerings.

• Free office catering.

• An open and collegial corporate culture with company and team-building events.

• Corporate benefits with numerous discounts.

• Company pension plan.

• Childcare subsidy.

• Occupational health examinations.

• Sabbatical.