Solution Architect – Service

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the primary technical contact for customers and partners.

• Advocate for the requests and expectations of partners and customers.

• Identify opportunities, assist in mapping the customer/partner journey, recognize risks, and escalate concerns as needed.

• Provide on-site technical support.

• Facilitate and lead technical discussions with partners and customers.

• Gather and analyze the needs of customers, partners, and the market.

⛳️ Requirements

• Extensive knowledge and practical experience with data center physical infrastructure and engineering.

• Experience in customer interactions, demonstrating exceptional focus and skills in customer success.

• Practical experience and comprehensive understanding of data center and equipment cooling needs.

• Familiarity with the installation, configuration, and maintenance of mechanical and electrical systems in data centers.

• Knowledge of server hardware components and their operations.

• Ability to assess and analyze the efficiency of currently deployed cooling systems.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.