Solution Architect – Remote

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• You will develop innovative, comprehensive solution concepts that intelligently integrate customer experience, transformation, and the use of AI technologies.

• You analyze customer requirements and processes to identify optimization potential and translate them into compelling proposals and tender documents.

• Collaborating with interdisciplinary teams, you will design forward-looking service and transformation models tailored precisely to individual customer needs.

• You will manage collaboration with departments, partners, and interdisciplinary teams to connect all content into a coherent overall solution.

• Complex concepts will be presented in clearly structured, visually appealing presentations.

• You will always keep an eye on current market and technology trends and proactively contribute insights.

• Additionally, you will take responsibility for the methodological advancement of our solution design approaches and actively work on the continuous optimization of our procedures and best practices.

⛳️ Requirements

• A completed degree in business administration, business informatics, or a comparable field is preferred but not strictly necessary.

• Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.

• Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.

• Solid understanding of digital business models, modern CX technologies, automation, and the application of AI.

• Experience in conceptualizing complex solutions as well as preparing proposals and tender documents; ideally supplemented by experience in coordinating interdisciplinary teams.

• Confident demeanor, strong analytical skills, and strategic thinking ability.

• Excellent knowledge of MS Office, particularly PowerPoint and Excel, along with the ability to present complex concepts in a structured and visually appealing manner.

• High initiative, solution-oriented work style, and enthusiasm for digital transformation, innovative customer experiences, and current technological trends.

• Very good German and English language skills, both written and spoken.

🏝️ Benefits

• Flexible working arrangements

• Professional development opportunities

• Paid time off