Solution Architect

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• You create innovative and comprehensive solution concepts that seamlessly blend customer experience, transformation, and the application of AI technologies.

• You assess customer needs and processes to pinpoint areas for optimization, translating these findings into persuasive proposals and tender documentation.

• Collaborating with interdisciplinary teams, you design forward-thinking service and transformation models tailored to the specific requirements of each customer.

• You oversee collaboration with business units, partners, and interdisciplinary teams to unify all components into a cohesive overall solution.

• You prepare intricate concepts presented in a well-structured and visually appealing manner.

• You continuously track current market and technology trends, proactively contributing innovative ideas.

• Additionally, you take charge of the methodological advancement of our solution design approaches and actively engage in the ongoing optimization of our process models and best practices.

⛳️ Requirements

• A university degree in Business Administration, Business Informatics, or a related field is preferred but not mandatory.

• Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting, or solution design.

• A proven track record in designing and implementing multidisciplinary and/or cross-border solutions.

• A solid understanding of digital business models, contemporary CX technologies, automation, and the application of AI.

• Experience in crafting complex solutions and preparing proposals and tender documentation; ideally supported by experience in coordinating interdisciplinary teams.

• A confident demeanor, strong analytical capabilities, and strategic thinking abilities.

• Proficient MS Office skills, especially in PowerPoint and Excel, with the ability to structure and present complex concepts attractively.

• High self-motivation, a solutions-oriented work style, and a passion for digital transformation, innovative customer experiences, and current technology trends.

• Excellent written and spoken skills in both German and English.

🏝️ Benefits

• Flexible working hours

• Opportunities for professional development