Solution Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Drive the design and execution of voice solutions on the Google Platform.

• Manage new projects from inception to completion, ensuring adherence to best practices, scalability, and alignment with business and technical requirements.

• Develop comprehensive solutions that meet enterprise environments and business objectives.

• Establish and advocate for best practices, reusable design patterns, and architectural standards.

• Produce clear and concise documentation, encompassing backend integration specifications, details of business logic implementation, and high-level architectural designs.

• Determine the necessary APIs (including analysis and onboarding, API request/response structures, and DTO classes) and create high-level designs for middleware teams to facilitate the development of middleware services.

• Serve as a bridge between business stakeholders and development teams to translate business requirements into technical solutions.

• Collaborate closely with engineers to assist in the implementation of proposed solutions.

• Actively engage with external teams to ensure alignment and successful project delivery.

• Optimize voice solutions for peak performance, utilizing best practices in configuration and AI/ML-driven speech recognition systems.

⛳️ Requirements

• Over 5 years of demonstrated experience as a Solution Architect, ideally in voice-based solutions and cloud platforms.

• 3+ years of experience with Google Dialogflow CX and large language models (LLM).

• Proven experience in designing secure and scalable backend integrations.

• 3–4 years of practical experience in Python for backend development, API creation, automation, and integration of conversational AI solutions.

• Extensive knowledge of IVR/bot systems.

• Strong understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions.

• Expertise in API development, API integrations, authentication mechanisms (OAuth, certificates), and data mapping.

• Competent in managing the transfer and storage of conversational data across platforms.

• Practical experience designing call flows using Visio or Idraw.io.

• Design and documentation skills tailored to fulfill the specific business needs of enterprise solutions.

• Exceptional communication and collaboration abilities.

• Experience partnering with business stakeholders to define requirements and deliver solutions.

• Nice to have: Practical experience in developing and implementing solutions in Google CCAI.

• Background in AI-driven speech processing and conversational AI solutions.

• Previous experience in an Agile development environment.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, which includes health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work offers.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for top global clients and help shape the future of industries.

• Welcoming Multicultural Environment: be part of a vibrant, global team and thrive in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: join our sustainable business practices centered around five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.