Software Engineer, CX Platform

This is a fully remote position, open to applicants in India.

📋 Description

• Create and implement features for a top-tier Customer Experience Platform utilized by our internal CX agents.

• Develop services and interfaces that present pertinent customer data and facilitate administrative actions for Buyers, Sellers, and internal business partners.

• Connect the platform with internal systems of record, in addition to third-party ticketing and AI solutions.

• Work collaboratively with engineers from various teams to manage dependencies and deliver high-quality software punctually.

• Collaborate with Cloud Platform & Site Reliability Engineering to guarantee the platform's security, reliability, and performance.

• Recognize opportunities to streamline redundant technologies and applications, contributing to a solid foundation for future expansion.

⛳️ Requirements

• At least 5+ years of software development experience in large-scale, high-volume systems utilizing a microservice-based architecture.

• Strong expertise in C#. Candidates with robust Java experience who are willing to transition to C# are also encouraged to apply.

• Familiarity with AWS or comparable cloud infrastructure.

• Experience in full-stack development, comfortable working across backend services and user-facing interfaces.

• Bachelor's degree (or equivalent experience) in computer science, information technology, or a related field.

• Outstanding communication skills with both technical and non-technical stakeholders.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off