Social Media Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the development and implementation of social content strategies that foster engagement, advocacy, and growth across platforms such as Instagram, TikTok, Reddit, and other key channels.

• Partner with marketing and creative teams to brainstorm, create, and distribute engaging social content that connects with Found’s community.

• Actively monitor social discussions, promptly addressing comments, DMs, and mentions in a manner that is timely, brand-aligned, and compliant to maintain relevance and engagement.

• Recognize trending topics, shifts in sentiment, and new narratives to guide content ideation, campaign development, and social strategy.

• Highlight and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and innovative storytelling formats.

• Continuously refine and enhance social voice and content guidelines to uphold consistency, authenticity, and community connection across platforms.

• Assist in escalation protocols for issues needing support, clinical, or public relations response.

• Regularly communicate community insights to Product, Clinical, and Marketing teams to influence roadmap and messaging.

• Alert marketing leadership to early signs of potential reputation challenges or emerging crises.

• Collaborate with the Member Experience team to ensure seamless transitions and protect member experiences.

• Monitor review volume, sentiment trends, and escalation patterns across channels.

• Provide daily communication and relationship management with Found's creator and ambassador network, working closely with Found's creator agency.

• Oversee content approvals, asset sharing, and campaign involvement for creator partners.

• Act as an internal liaison for agency workflows, ensuring briefs, timelines, and deliverables remain on schedule.

• Help maintain a pipeline of community-sourced voices capable of authentically representing the Found experience.

⛳️ Requirements

• 1-3 years of experience in social media management, community management, or a similar role.

• Strong understanding of Instagram, TikTok, and Reddit community norms, tones, and best practices.

• Familiarity with social listening tools (e.g., Sprout Social, Brandwatch, or equivalent).

• Excellent written communication skills with the ability to adjust voice across various contexts and platforms.

• Experience in managing creators or ambassadors and coordinating campaigns across diverse platforms.

• Background in online community moderation, including de-escalation and policy enforcement.

• Proficient in social media management and listening tools (such as Sprout Social or similar), with a track record of monitoring and reporting on community KPIs, including engagement rate, response time, sentiment, and follower growth.

• Comfortable working in regulated or sensitive environments that require clinical and compliance awareness.

• Highly organized with a keen attention to detail and the capability to handle high-volume, fast-paced workflows.

• Collaborative mindset with experience working across marketing, support, and product teams.

• Preferred experience in healthcare, wellness, or another sensitive consumer category.

• Preferred background in supporting creator or influencer engagement programs.

• Preferred interest in utilizing AI tools to improve community workflows, sentiment analysis, reporting efficiency, and response drafting.

• Preferred understanding of escalation frameworks and cross-functional triage protocols.

• Preferred genuine passion for community building and member advocacy.

• Preferred comfort with ambiguity and a proactive approach in a fast-paced, evolving environment.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Professional development opportunities.