
Service Portfolio and Catalog Architect
Posted May 19

Posted May 19
This is a fully remote position, open to applicants in Brazil.
• Develop and establish a comprehensive service catalog from the ground up.
• Outline a standardized service portfolio, including ERP, SaaS, and more.
• Convert contracts and Statements of Work (SOWs) into actionable operational services.
• Specify:
• the scope (in/out)
• Service Level Agreements (SLAs)
• types of requests
• Create a governance model for the catalog, including:
• ownership
• approval processes
• change control mechanisms
• Establish connections between:
• sales (SOW) → catalog → operations
• Facilitate workshops with product, sales, and delivery teams.
• Maintain comprehensive documentation at an executive level.
• Proficient in ADVANCED ENGLISH.
• Completed UNIVERSITY DEGREE.
• Over 8 years of experience in:
• Managed Services (AMS)
• Complex SaaS / B2B environments
• Practical experience in:
• developing service catalogs and portfolios.
• Extensive knowledge of:
• ITIL 4
• ISO 20000
• Familiarity with:
• interpreting and converting contracts and SOWs.
• Experience in settings with:
• global reach and multiple stakeholders.
• Fluent in English for meetings and documentation.
• Background in:
• production support and post-sales activities.
• Improving margins and operational efficiency.
• Experience with:
• ISO 20000 audits.
• Defining:
• service boundaries
• dependencies and assumptions.
• Position is also available to candidates with disabilities (PcD).
Stefanini Brasil
evoila
Honeycomb.io
Get handpicked remote jobs straight to your inbox weekly.