Service Portfolio and Catalog Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and establish a comprehensive service catalog from the ground up.

• Outline a standardized service portfolio, including ERP, SaaS, and more.

• Convert contracts and Statements of Work (SOWs) into actionable operational services.

• Specify:

• the scope (in/out)

• Service Level Agreements (SLAs)

• types of requests

• Create a governance model for the catalog, including:

• ownership

• approval processes

• change control mechanisms

• Establish connections between:

• sales (SOW) → catalog → operations

• Facilitate workshops with product, sales, and delivery teams.

• Maintain comprehensive documentation at an executive level.

⛳️ Requirements

• Proficient in ADVANCED ENGLISH.

• Completed UNIVERSITY DEGREE.

• Over 8 years of experience in:

• Managed Services (AMS)

• Complex SaaS / B2B environments

• Practical experience in:

• developing service catalogs and portfolios.

• Extensive knowledge of:

• ITIL 4

• ISO 20000

• Familiarity with:

• interpreting and converting contracts and SOWs.

• Experience in settings with:

• global reach and multiple stakeholders.

• Fluent in English for meetings and documentation.

• Background in:

• production support and post-sales activities.

• Improving margins and operational efficiency.

• Experience with:

• ISO 20000 audits.

• Defining:

• service boundaries

• dependencies and assumptions.

🏝️ Benefits

• Position is also available to candidates with disabilities (PcD).