Resident Architect – LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Guide customers in the strategic utilization of Honeycomb and Observability practices to achieve their defined technical and business objectives, including shaping the organization’s telemetry data structure, governance, and usage.

• Collaborate with Customer Success Managers and Account Executives to convey the Honeycomb value proposition, vision, and strategy at both executive and technical levels.

• Serve as a trusted advisor on telemetry schema design and data modeling, assisting customers in structuring events, attributes, and relationships to ensure their data is queryable, meaningful, and sustainable over time.

• Develop expertise in Sampling practices and the operations of our Refinery sampling, providing guidance to customers on sampling strategies that balance cost, fidelity, and operational insights.

• Engage directly with, teach, coach, and mentor engineering teams and leaders in Observability, Site Reliability Engineering concepts, and best practices for instrumentation.

• Counsel customers on establishing and evolving telemetry ownership and standards within their engineering teams, including the development of internal documentation, naming conventions, and scalable attribution practices.

• Diagnose and create both technical and sociotechnical solutions to customer challenges in ways that distinct roles (such as Support and Engineering teams) cannot address.

• Produce high-quality, reusable materials including trainings, presentations, blog posts, white papers, demonstrations, and reference architectures.

• Advocate for the customer’s perspective in internal meetings with Engineering and Product Management, sharing pattern-level insights from the field.

• Keep informed about Honeycomb technologies, product offerings, and the wider observability ecosystem.

⛳️ Requirements

• Profound knowledge of OpenTelemetry, including its projects, components, SDKs, and ecosystem, along with the capability to guide customers through intricate instrumentation choices.

• Strong intuition regarding how telemetry data should be modeled and organized, understanding what constitutes a useful event schema versus a noisy one, as well as considering cardinality and designing for long-term queryability.

• Ability to comprehend an application's architecture and flow sufficiently to instrument it effectively and provide advice to others undertaking the same task.

• Familiarity with popular cloud platforms (AWS, GCP, or Azure), Infrastructure-as-Code tools (Terraform, Kubernetes, Helm), and CI/CD platforms and practices (CircleCI, GitHub Actions, etc.).

• Prior experience in Software Development or System Operations, with a strong preference for candidates who have worked on large-scale distributed systems.

• Proficiency in at least one of the following: Ruby, Python, Go, JavaScript, Java, or .NET, with familiarity in multiple languages and/or frameworks being a significant advantage.

• Exceptional written and verbal technical communication skills, with the ability to tailor content depth and framing for both engineering teams and technical leadership.

🏝️ Benefits

• A share in our success - generous equity through an employee-friendly stock program.

• Our compensation is based on transparent levels relative to experience, so negotiation strength is not a factor.

• Ample time to recharge with unlimited PTO.

• A culture that prioritizes a distributed-first mindset (truly!).

• Stipends for home office setup, co-working spaces, and internet expenses.

• Comprehensive benefits coverage for employees, with additional options available for dependents.

• Up to 16 weeks of paid parental leave, irrespective of the path to parenthood.

• An annual development allowance.

• And much more...