Senior Systems Engineer, ProAV

📋 Description

• Oversee the onboarding process for U.S. clients implementing NETGEAR ProAV switches along with third-party integrations.

• Work in conjunction with the South Central Sales Territory Manager to guarantee successful project deployments.

• Provide both remote and on-site training focusing on AV-over-IP network design, switch profile selection, PTP configuration, and Dante/AVB/Milan setup, including API integration and video configuration.

• Create tailored training materials, system designs, and internal/external knowledge base documentation.

• Ensure a smooth transition into production environments, which may involve complex deployments across multiple switches and vendors.

• Offer advanced on-site troubleshooting for high-profile clients facing intricate timing, multicast, or interoperability challenges.

• Collect logs, execute packet traces, replicate issues in laboratory settings, and deliver real-time diagnostics.

• Assist in the commissioning of AV-over-IP systems to guarantee stable production performance.

• Address escalated issues related to AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking.

• Collaborate with Sales, Business Development, and Channel teams to aid in technical scoping and solution design.

• Conduct both in-person and virtual product demonstrations.

• Help in the creation of Bills of Materials (BOM) and system architecture design.

• Provide competitive analysis and technical positioning.

• Contribute technical knowledge to enhance NETGEAR's ProAV presence in the U.S. market.

• Develop and maintain internal scripts, configuration tools, and deployment utilities.

• Create automation tools aimed at minimizing troubleshooting time, which includes log analysis, profile validation, and configuration parsing.

• Write best practice guides, training materials, and knowledge base documentation.

• Represent NETGEAR at industry conferences and partner events across the U.S.

• Deliver technical workshops and presentations.

• Provide advanced education on AV-over-IP and roadmap overviews.

• Support network deployments for events and multi-vendor interoperability demonstrations.

⛳️ Requirements

• At least 5 years of experience in networking systems, AV-over-IP technologies, or similar systems engineering roles.

• Extensive knowledge of ProAV networking products, AV-over-IP technologies, multicast networking, IGMP, and switch profile development.

• Strong grasp of routing and switching principles.

• Practical deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks.

• Field experience in troubleshooting complex AV-over-IP systems.

• Independent lab development and advanced self-study in technical areas.

• A bachelor's degree is preferred but not mandatory.

• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are advantageous but not required.

• Experience in a Solutions Architect or Systems Engineering role is preferred.

• Willingness to travel up to 60% within the South Central U.S. region is essential.

🏝️ Benefits

• Provides equity options.

• Offers commission opportunities.