Senior Solutions Engineer – Healthcare & Life Sciences

📋 Description

• Conducts research to prepare for upcoming meetings with potential clients, gaining insights into their business landscape, market dynamics, customer profiles, competitors, and overall business challenges.

• Engages in discovery conversations with clients to ascertain their needs and requirements for new solutions.

• Leverages extensive knowledge of Talkdesk solutions and capabilities to identify suitable solution(s) for client needs and requirements.

• Creates and delivers presentations to clients, both in-person and virtually, showcasing Talkdesk’s capabilities.

• Develops straightforward value statements that demonstrate the financial benefits of a Talkdesk solution to clients.

• Aids in scoping Statements of Work (SOWs) for client implementations as necessary.

• Plans, executes, and manages client pilots and Proofs of Concept (POCs).

• Addresses functional and technical RFI/RFP requirements, aligning those requirements with the software solution.

• Collaborates closely with product management and engineering teams to ensure customer feedback is integrated into product roadmaps.

• Supports marketing and demand generation events as required.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, Management Information Systems, or equivalent practical experience.

• Over 8 years of experience as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, with a focus on selling to Commercial or Enterprise clients.

• Demonstrated ability to capture attention in a room by delivering persuasive presentations and demonstrations.

• Strong problem-solving skills, capable of meeting business requirements with technical solutions.

• Proficient in communicating complex technical concepts to both technical and non-technical audiences.

• Excellent presentation and communication skills, with the ability to lead technical discussions and demonstrations for clients.

• Familiarity with Customer Relationship Management Software, IT Service Management (ITSM), Data Warehousing, and Business Intelligence is advantageous.

• Understanding of UCaaS and CCaaS software is a plus.

• Knowledge of web/scripting technologies is a plus.

🏝️ Benefits

• Health Insurance: Includes Medical, Dental, Vision, Life, and Disability Insurance, along with an Employee Assistance Program (EAP).

• Retirement Benefits: 401(k) plan available.

• Paid Time Off: Talkdesk provides an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees, both requiring manager approval and aligning with business needs.

• Paid Holidays: Talkdesk offers 14 paid holidays each year.

• Paid Sick Leave: Exempt employees benefit from uncapped paid time off, while non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.