Senior Solutions Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Develop and expand a solutions engineering function to enhance sales and customer outcomes.

• Define role specifications and coverage models (segments, regions, product lines).

• Create a replicable technical discovery and solution design process.

• Establish clear engagement models, roles and responsibilities, and success metrics.

• Maintain executive relationships with key customers and internal stakeholders, with responsibility for:

• Commercial impact (deal support, win rates, cycle time reduction, revenue influence).

• Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement).

• Alignment to product vision (AI adoption, roadmap inputs, standardization).

• Contribute to a structured solutions engineering enablement and competency program.

• Define levels, requirements, and maintenance criteria (training, assessments, quality metrics).

• Collaborate with Solution Architecture to establish technical standards, reference architectures, and best practices.

• Ensure competencies are measurable, auditable, and scalable.

• Participate in the operational rhythm to manage and grow solutions engineering.

• Conduct business reviews/performance reviews with Sales and key stakeholders.

• Create clear escalation pathways and document incident learnings.

• Provide reports on team health, coverage, and capability gaps.

• Assist in defining product lines and go-to-market strategies for Remote build.

• Develop ADRs and PRDs for potential products.

• Identify and abstract solution spaces.

• Prioritize AI in all initiatives.

• Design and implement AI agent workflows.

• Convert business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation).

• Prototype using modern LLM tools and refine towards production-level implementations.

• Create human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency).

• Collaborate with Engineering and Product teams to deliver secure, reliable agent capabilities (APIs, permissions, data access).

⛳️ Requirements

• Demonstrated experience in building and leading a solutions engineering (or comparable) function, including hiring, onboarding, and managing performance.

• Strong skills in managing executive stakeholders (both internal and external), with a proven history of achieving results through influence.

• Excellent cross-functional leadership and operational discipline: capable of converting ambiguous goals into repeatable processes.

• Strong written and verbal communication abilities, including the capacity to translate technical details into narratives suitable for executive-level audiences.

• Practical experience in designing, building, and deploying AI agent workflows (or similar automation/orchestration systems), with a practical focus on safety, evaluation, and iteration.

• Domain expertise in HRTech, payroll, HCM, or related industries.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.