Senior Solutions Engineer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Develop and expand a solutions engineering department to enhance sales and customer results.

• Outline role descriptions and coverage models (segments, regions, product lines).

• Create a consistent technical discovery and solution design methodology.

• Establish clear engagement frameworks, roles and responsibilities, and success metrics.

• Manage executive relationships with key customers and internal stakeholders, being accountable for:

• Commercial impact (deal assistance, win rates, reduction in cycle time, revenue influence).

• Technical quality (solution precision, readiness for implementation, customer satisfaction, escalations, continuous enhancement).

• Alignment with product vision (AI integration, roadmap contributions, standardization).

• Participate in developing a formal solutions engineering enablement and competency program.

• Define levels, requirements, and maintenance standards (training, assessments, quality metrics).

• Collaborate with Solution Architecture to establish technical standards, reference architectures, and best practices.

• Ensure competencies are quantifiable, auditable, and scalable.

• Contribute to the operational framework for managing and scaling solutions engineering.

• Conduct business and performance reviews with Sales and key stakeholders.

• Establish clear escalation paths and learn from incidents.

• Report on team health, coverage, and capability deficiencies.

• Assist in defining product lines and go-to-market strategies for Remote Build.

• Develop ADRs and PRDs for potential products.

• Identify and abstract solution domains.

• Prioritize AI in all initiatives.

• Design and implement AI agent workflows.

• Convert business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation).

• Prototype using contemporary LLM tools and refine towards production-level implementations.

• Create human-in-the-loop frameworks, escalation pathways, and observability (quality, cost, latency).

• Collaborate with Engineering and Product teams to deliver secure and reliable agent functionalities (APIs, permissions, data access).

⛳️ Requirements

• Demonstrated experience in building and managing a solutions engineering (or similar) function, including recruitment, onboarding, and performance oversight.

• Strong skills in managing executive stakeholders (both internal and external), with a history of achieving results through influence.

• Exceptional cross-functional leadership and operational discipline: capable of transforming ambiguous goals into systematic processes.

• Outstanding written and verbal communication skills, with the ability to convey technical details into executive-level narratives.

• Practical experience in designing, building, and deploying AI agent workflows (or related automation/orchestration systems), with a focus on safety, assessment, and iteration.

• Industry knowledge in HRTech, payroll, HCM, or related fields.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.