Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical discussions with key clients to comprehend their requirements and challenges, offering advanced technical solutions that align with their business goals.

• Spearhead solution development for major accounts, ensuring that solutions are customized to address specific customer needs while being technically sound.

• Offer advanced technical guidance and expertise to both internal teams and clients, acting as a subject matter expert in the industry.

• Contribute to strategic sales initiatives by utilizing extensive product knowledge and understanding of customer needs to aid in the formulation of effective sales strategies.

• Collaborate across various functions, including product management and engineering, to ensure coherence between customer requirements and product capabilities.

• Keep abreast of industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation.

• Serve as a trusted advisor to clients, cultivating strong relationships founded on technical expertise, reliability, and a dedication to delivering value-added solutions.

• Mentor and guide junior team members, sharing knowledge and best practices to assist them in developing their technical skills and advancing their careers.

• Engage in product testing and feedback to provide valuable, actionable insights aimed at improving product quality and user experience.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Extensive experience in leading technical discussions and developing solutions for key accounts.

• Proven ability to contribute to strategic sales initiatives and mentor junior team members.

• Strategic mindset to assist in the creation of sales strategies and initiatives.

• Mentorship capabilities to support the growth and advancement of junior team members.

• Flexibility to adapt to changing market dynamics and customer requirements.

• Capacity to independently conduct large customer meetings (both onsite and virtual) to formulate and document a recommended architecture and deployment roadmap.

• Familiarity with enterprise software, identity and security solutions, as well as networking fundamentals like Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP.

• Security certifications (CISSP, etc.) are a plus.

• Experience with cloud-based environments such as Azure, AWS, and/or Google Cloud.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month, excluding November and December due to the holiday schedule). Please note that this benefit is subject to change.

• Comprehensive global benefit coverage.

• Generous paid parental leave worldwide.

• Competitive time off globally.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, advocating for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to support DEIB initiatives.

• Wellbeing resources, wellness allowance, complimentary mindfulness app membership, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly Talent Development and Cross-Functional meetings to enhance professional development.

• Regular All Hands meetings followed by group gatherings.