Senior Solutions Architect

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• We are seeking a Senior Solutions Architect (Professional Services) to become a part of Grafana Labs’ exceptional Customer Experience team.

• This position is highly hands-on, designed for technically adept professionals who excel at assisting customers in overcoming intricate challenges, expediting adoption, and achieving tangible business results with Grafana at the core.

• You will act as a trusted technical partner—not as a quota-driven salesperson, but as a customer-focused advocate who leads with genuine insight.

• Your role will involve guiding organizations through onboarding, implementation, and expansion by providing premium support, best practices, and validated strategies derived from our extensive customer network.

• You will conduct impactful training sessions, initiate projects, and provide customized technical consulting to ensure customer success.

⛳️ Requirements

• Must be located in the Netherlands.

• Over 5 years of experience working on deployment teams utilizing project management techniques.

• Hands-on experience with o11y.

• Familiarity with best practices for both utilizing and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).

• Demonstrated success in delivering customer projects, ideally enterprise o11y implementations for large clients.

• Exceptional communication skills to engage with customers, partners, and internal team members.

• Proficiency in Kubernetes (kubectl, Helm, Tanka preferred).

• Experience with Cloud Platforms - AWS, GCP, Azure.

🏝️ Benefits

• 100% Remote, Global Culture - As a fully remote company, we unite talent from across the globe, driven by a culture of collaboration and shared purpose.

• Scaling Organization – Engage in meaningful work within a high-growth, dynamic environment.

• Transparent Communication – Look forward to open decision-making and regular updates across the company.

• Innovation-Driven – Enjoy the autonomy and support to deliver exceptional work and explore new ideas.

• Open Source Roots – Our foundation is built on community-driven values that influence our work practices.

• Empowered Teams – We foster a high-trust, low-ego culture that prioritizes results over appearances.

• Career Growth Pathways – Clearly defined opportunities for career advancement and development.

• Approachable Leadership – Our executives are transparent, involved, visible, and relatable.

• Passionate People – Join a team of intelligent, supportive individuals who are deeply committed to their work.

• In-Person onboarding - We aim for you to flourish from day one alongside your fellow new ‘Grafanistas’ to gain insights into our operations and culture.

• Balance is Key - We uphold a global annual leave policy of 30 days per year, with 3 days allocated for Grafana Shutdown Days to ensure the team can truly disconnect. *We will comply with local legislation where applicable.