Senior Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and continuously enhance the observability strategy for your team, which includes monitoring, alerting, dashboards, distributed tracing, log aggregation, and SLI/SLO/SLA frameworks.

• Manage the entire incident management process: detection, triage, communication, resolution, and conducting blameless post-mortems that foster lasting improvements.

• Act as a leader in Reliability Engineering for your team, providing strong technical guidance, sound judgment, and a clear voice on reliability throughout the SDLC.

• Design and sustain autonomous systems for the development, deployment, testing, and operation of all Filevine products with minimal human oversight.

• Continuously improve CI/CD pipelines, automation scripts, playbooks, and tools to minimize toil and expedite resolution time.

• Identify and proactively address gaps in system availability, performance, and security while maintaining the overall security posture.

• Mentor engineers by dedicating significant time to their growth, sharing knowledge proactively, and enhancing their capabilities.

• Document processes, architecture, procedures, and best practices, taking full responsibility for the documentation related to the technologies in your domain and actively closing gaps for fellow SREs.

• Engage in a 24/7 on-call rotation for production support and emergency response, ensuring clear communication with technical and management stakeholders at all levels.

• Develop roadmaps for the technologies and workflows you oversee, providing the team with a clear direction for ongoing improvements.

⛳️ Requirements

• A minimum of 8 years of hands-on technical experience in software engineering, infrastructure, or operations roles, with at least 5 years focused specifically on Site Reliability Engineering.

• A comprehensive and expert-level SRE skill set, demonstrating proficiency in monitoring/alerting, incident response, capacity planning, performance optimization, CI/CD, and reliability engineering best practices.

• Extensive hands-on experience with New Relic or a similar observability platform, with a preference for candidates who have led the adoption or migration of observability platforms at scale.

• Proven experience in managing incident management programs, including on-call processes, escalation design, post-mortem culture, and measurable improvements in MTTR/MTTD.

• Strong skills in Python, Bash, PowerShell, and other common SRE scripting and automation technologies.

• Expert-level ability to design, build, and maintain autonomous systems for software build, deployment, testing, monitoring, and operations.

• Proficient hands-on experience with AWS (EC2, EKS/Kubernetes, CloudWatch, Lambda, S3, IAM) and the broader cloud-native ecosystem.

• A strong communicator who proactively updates stakeholders, operates transparently, and can demystify technical complexities for product and management audiences.

• A proven record of mentoring engineers, driving initiatives to completion, and significantly enhancing the capabilities of those around them.

• A Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent certifications (e.g., AWS certifications, Google Cloud Professional); or substantial comparable direct work experience.

🏝️ Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)

• Competitive & Fair Pay

• Maternity & Paternity Leave (for full-time employees)

• Short & Long-Term Disability

• Opportunity to learn from a dedicated leadership team

• Top-of-the-line company swag