Senior SAP BASIS Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with extensive technical expertise in networking (Core Network Fundamentals), SAP Basis, and SAP S/4HANA;

• Act as the primary liaison for managing critical escalations, connecting clients, internal teams, and leadership;

• Oversee the complete escalation lifecycle, including initiation, analysis, action planning, resolution, and closure;

• Conduct root cause analysis and develop structured plans with deadlines, assigned owners, and success metrics;

• Coordinate cross-functional teams (technical, product, engineering, support, and commercial/sales) to address incidents;

• Facilitate status meetings, alignment sessions, and executive presentations;

• Maintain clear and effective communication with stakeholders, including executive-level personnel;

• Convert technical challenges into business impacts and actionable strategies;

• Generate detailed documentation (meeting minutes, action plans, reports, post-mortems);

• Track performance indicators (KPIs) and suggest continuous improvements;

• Function effectively under pressure, managing multiple incidents concurrently;

• Anticipate risks and develop contingency plans;

• Perform other routine tasks as necessary.

⛳️ Requirements

• Significant experience with SAP BASIS and SAP S/4HANA;

• Background in system upgrades and infrastructure management;

• Knowledge of network fundamentals, including monitoring, troubleshooting, and performance;

• Familiarity with VPN technologies (IPsec, SSL/TLS, Site-to-Site, and Client VPN);

• Experience with AWS (VPC, Transit Gateway, Direct Connect);

• Proficient in Azure (VNet, VPN Gateway, ExpressRoute, Virtual WAN);

• Experience with GCP (VPC, Cloud VPN, Cloud Interconnect);

• Understanding of BGP, routing, subnetting, and firewalls;

• Strong skills in Microsoft Office (Excel, PowerPoint, Word, Outlook);

• Familiarity with tools such as JIRA, ServiceNow, or similar;

• Knowledge of ITIL, Agile, or comparable frameworks;

• Ability to analyze data and metrics effectively;

• Understanding of network security, cryptography, and certificates;

• Excellent written and verbal communication abilities;

• Capability to engage with diverse audiences (both technical and executive);

• Bachelor's degree required.

🏝️ Benefits

• Comprehensive medical coverage for employees and their dependents through Bradesco or Unimed;

• National dental coverage;

• Meal Voucher or Food Voucher (employee's choice);

• Childcare allowance;

• Life insurance for employees and dependents;

• Gympass available for employees and dependents;

• Employee Assistance Program (EAP) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);

• Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);

• Discounts on banking packages, fees, and special rates with Itaú and Bradesco;

• Option for payroll-deducted loans (direct salary deduction);

• Reimbursement program for specific external certifications;

• Training: TCS offers a training and development platform—remote and in-person—covering soft skills, technologies, and domains in over 15,000 topics;

• Service awards for tenure: TCS recognizes employees for their commitment and loyalty during their tenure (3, 5, and 10 years, and every 5 years thereafter);

• Employee referral bonus—earn a bonus for each successful new hire;

• TCS Fit4Life—program promoting physical activity for employees, including online functional training sessions;

• Opportunities for international experience: based on skills and business needs, you may qualify to apply for positions abroad (within and outside Latin America);

• And more.