Senior Product Manager, Customer Experience – CX

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Develop and implement a comprehensive two-year product roadmap grounded in extensive retail, e-commerce, and digital marketing knowledge.

• Collaborate across departments with Engineering, UX, and AI teams to deliver impactful features that significantly influence key performance indicators.

• Initiate high-velocity experimentation cycles to shift from analysis-based objectives and key results (OKRs) to active, customer-facing feature trials.

• Perform thorough data analysis and user research to confirm product hypotheses and strategic direction.

• Oversee the design and execution of intricate customer and consignment journeys aimed at minimizing friction and enhancing retention.

• Promote a culture of swift iteration by managing sprint cycles that harmonize long-term scaling with immediate results.

• Articulate product vision and progress to senior leadership and stakeholders to maintain organizational alignment.

⛳️ Requirements

• Over 5 years of experience in Customer Product Management within an e-commerce context.

• Proven success in managing complex customer journeys and multi-step conversion processes.

• Experience in spearheading rapid experimentation and personalization efforts.

• Demonstrated capacity to convert business strategies into a multi-year technical roadmap.

• Strong analytical abilities with a background in utilizing data for thorough user research and validation.

• Practical experience or familiarity with AI tools to enhance product discovery, personalization, or automation workflows (preferred).

• Experience in optimizing marketing customer journeys and lifecycle engagement strategies (preferred).

• Familiarity with the luxury retail or secondary resale market (preferred).

• Experience in scaling product features within a high-growth, marketplace-driven setting (preferred).

🏝️ Benefits

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)