Senior Partner Solutions Manager

📋 Description

• Act as the main technical liaison and platform authority for technology and solution partners.

• Oversee partner onboarding, training sessions, and ongoing enablement programs.

• Create and present solution workshops, technical certifications, and best practice documentation.

• Assist partners in crafting scalable, impactful programs for shared customers.

• Work collaboratively with partners to establish and develop a joint go-to-market strategy.

• Convert customer and partner needs into tangible outcomes.

• Coordinate with Product, Professional Services, and Sales teams to prioritize partner-driven roadmap initiatives.

• Support partner-influenced opportunities through demonstrations, proof-of-value sessions, and ROI workshops.

• Train partners on how to position and technically validate Cresta alongside their own offerings and platforms.

• Collaborate with internal and partner Sales teams to facilitate partner efforts for both technical and solution partners.

• Provide technical assistance during partner-led sales processes, including demos, solution validation, and RFP submissions.

• Discover new joint use cases and industry-specific opportunities.

• Monitor and report on solution adoption and partner performance metrics.

• Identify technical gaps or pain points in partner implementations.

• Collaborate with enablement to create scalable training resources, customer and partner-facing materials, and sales tools.

• Collect structured feedback from partners to guide product enhancements.

• Ensure consistent quality in partner-led implementations.

⛳️ Requirements

• Over 6 years of experience in Solutions Engineering, Partner Engineering, Customer Success, or related fields.

• More than 5 years of experience in the Contact Center industry.

• Experience collaborating with ISV, SI, and BPO partners within SaaS or enterprise technology settings.

• A strong desire to become a platform expert and offer technical advice.

• Capability to convert business requirements into technical solutions.

• Demonstrated ability to work cross-functionally with Sales, Product, and Engineering teams.

• Exceptional communication skills — capable of articulating complex technical concepts clearly to various audiences.

• Strong project management and organizational abilities.

🏝️ Benefits

• Extensive medical, dental, and vision coverage with options to suit you and your family.

• Flexible PTO allowing you to take the necessary time off when needed.

• Paid parental leave available for all new parents welcoming a child.

• Retirement savings plan to assist in future financial planning.

• Budget for remote work setup to help you establish an efficient home office.

• Monthly wellness and communication stipend to keep you connected and balanced.

• In-office meal program and commuter benefits offered for onsite employees.