Senior Infrastructure and Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the continuous availability of network and server infrastructure, oversee access and identities with an emphasis on security, serve as advanced support (L2/L3), and create small automations to enhance team workflows.

• Administer and oversee the Windows server infrastructure as well as the corporate network (LAN/WAN/Wi-Fi).

• Manage accounts, permissions, and access through Active Directory and LDAP/ITIM tools.

• Provide high-level technical support to users, addressing complex issues.

• Create scripts to automate repetitive tasks and manage backup/maintenance routines.

• Monitor information security at both the endpoint and network levels, addressing vulnerabilities.

• Assist in the planning and execution of cabling and physical/logical infrastructure enhancements.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or Information Systems.

• Proficient PC skills: advanced hardware and software diagnostics, desktop operating systems (Windows/Linux), and productivity tools.

• Experience with Windows Servers: installation, configuration, administration, and maintenance of Windows Server environments.

• Identity and Access Management: extensive knowledge of Active Directory (AD), LDAP, and identity governance tools (such as ITIM / IBM Security Verify Governance or similar).

• Network Infrastructure: robust understanding of switch configuration, routing, network protocols (TCP/IP, DNS, DHCP, VPN), structured cabling, and corporate Wireless environments.

• Cybersecurity: implementation of security best practices, patch management, firewalls, endpoint protection, and basic incident response.

• Intermediate programming skills: capability to create automation scripts (PowerShell, Python, or Bash) to enhance IT processes.

• User Support: experience in consultative support, ticket management (SLA), and specialized technical support.

• Microsoft certifications (AZ-104, MS-900 or similar) are advantageous.

• Networking (CCNA) or security (CompTIA Security+) certifications are advantageous.

• Familiarity with best-practice frameworks (ITIL / COBIT) is advantageous.

🏝️ Benefits

• Flash Card with a meal/food allowance of R$ 32.00 per day, accepted at various establishments for your convenience.

• Home office allowance of R$ 100.00/month along with flexible working hours.

• Health Plan (SulAmérica) and Dental Plan (Bradesco), with options to include dependents.

• Access to WellHub, TotalPass, and UniCamente to support your overall health through physical activities and various health professionals.

• Onhappy: a corporate travel and leisure platform that provides exclusive discounts on accommodations, flights, and experiences for convenient and affordable leisure activities.

• Guapeco Pet Health Plan to assist in caring for your pet with access to consultations, exams, and other veterinary services.

• Discount and Rewards Club, offering discounts at various product and service networks.

• Extended maternity and paternity leave to support parents during this significant period.

• Profit Sharing (PLR) — in accordance with the union schedule.

• Birthday day off.

• No dress code. Wear what makes you comfortable!

• Continuous Learning and Training Incentive Program to foster ongoing development and knowledge sharing.

• Employee Referral Program.