Senior Governance Analyst

📋 Description

• Organize, oversee, and enhance software support procedures consistently.

• Guarantee process uniformity, track performance indicators, and uphold adherence to service management best practices.

⛳️ Requirements

• Proven experience in IT governance and software support processes.

• Familiarity with and application of ITIL best practices.

• Background in incident, problem, and change management.

• Experience in defining, standardizing, and perpetually improving processes.

• Expertise in monitoring and analyzing performance metrics (KPIs and SLAs).

🏝️ Benefits

• Programs for learning incentives (Udemy).

• Affordable corporate English classes.