Senior Director, Architecture

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee Experian's Unified Communications function to enhance global voice, video, and contact center services.

• Establish and uphold the UC strategy along with a multi-year roadmap.

• Provide executive leadership to ensure that outcomes are successfully achieved.

• Maintain continuity, stability, and optimal operational performance across the UC ecosystem.

• Direct the lifecycle management of global video conferencing systems.

• Communicate the UC strategy, investment proposals, risks, and delivery updates to senior leadership.

• Manage vendor relationships and coordinate delivery across the UC/CC/AV ecosystems.

• Ensure that UC services are governed operationally while modernization efforts are in progress.

⛳️ Requirements

• Extensive senior leadership experience in managing Unified Communications and Contact Center strategies.

• Proven track record of modernizing enterprise voice and collaboration towards a cloud-based approach.

• Experience leading the evolution of contact center technologies.

• Leadership in video/AV and room systems.

• History of presenting strategies, investment proposals, delivery updates, and risks to senior leadership.

• Strong skills in program governance and operational discipline.

• Experience in vendor/MSP governance and commercial management.

🏝️ Benefits

• Medical, life, and dental insurance.

• Asociación Solidarista.

• International Share Save Plan.

• Flexible work arrangements/Work from home options.

• Paid time off.

• Birthday day off.

• Annual Performance Bonus.

• Education Reimbursement.

• Family Bonding initiatives.

• Bereavement Leave.

• Referral Program.

• And more.