Senior Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Addresses intricate customer inquiries concerning products.

• Provides pricing quotes.

• Manages order entry processes.

• Places customer orders through telephone, fax, email, electronic methods, or in-person.

• Impacts gross profit by negotiating sales and purchase prices.

• Modifies pricing for non-contract customers based on competitive analysis.

• Cultivates customer relationships to encourage repeat business.

• Orders items to maintain optimal inventory levels.

• May authorize orders without prior approval for specific amounts.

• Accelerates the handling of backorders.

• May retrieve inventory and prepare orders for shipment.

• Sources products from branch or distribution center inventory.

• Evaluates cost-effective shipping options.

• May manage customer returns.

• Offers coaching and support to less experienced representatives.

⛳️ Requirements

• High school diploma or GED is required.

• A minimum of five (5) years of related experience or an equivalent combination is necessary.

• Must possess reliability, organizational skills, and attention to detail.

• Excellent communication skills, including written, verbal, and listening abilities, are essential.

• Ability to manage multiple tasks and demonstrate strong time management skills is required.

• Proficient computer skills are necessary.

• Strong negotiation skills are a must.

• In-depth product knowledge is essential.

🏝️ Benefits

• Healthcare coverage.

• 401(k) plan.

• Tuition reimbursement.

• Vacation days.

• Sick leave.

• Holiday pay.