Senior Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Responding to incoming telephone calls and delivering outstanding customer support.

• Addressing customer inquiries and feedback through phone, email, Live Chat, and SMS with efficiency and professionalism.

• Tasked with investigating and resolving complaints to guarantee customer satisfaction and retention.

• Ensuring follow-up on all written communications and escalating matters to the on-duty customer service manager when necessary.

• Collaborating and coordinating with other departments to ensure effective problem resolution while working alongside fellow customer service team members to foster a customer satisfaction-focused environment.

• Managing customer escalations through phone, email, Live Chat, and SMS with professionalism and precision.

• Assisting customer service representatives with inquiries and providing necessary support.

• Guiding newly hired agents during their training phase and facilitating their observation and shadowing of experienced team members as needed.

⛳️ Requirements

• Proficiency in Microsoft Word and Excel.

• High School Diploma.

• Ability to type at least 50 words per minute.

• A minimum of 1 year of experience in Customer Service, help desk, or call center roles (preferred).

• Ability to type at least 60 words per minute (preferred).

• Familiarity with website navigation (preferred).

🏝️ Benefits

• Necessary equipment will be provided.