Senior Customer Service Representative

This is a fully remote position, open to applicants in Nevada, +1 more state.

📋 Description

• Responding to incoming telephone inquiries while delivering outstanding customer support.

• Addressing customer inquiries and feedback through phone, email, Live Chat, and SMS with efficiency and professionalism.

• Tasked with investigating and resolving complaints to enhance customer satisfaction and retention.

• Following up on all written communications and escalating issues to the on-duty customer service manager as needed.

• Coordinating with other departments to ensure effective problem resolution and collaborating with fellow customer service team members to foster a customer-centric environment.

• Managing customer escalations through phone, email, Live Chat, and SMS with skill and precision.

• Assisting customer service representatives with inquiries and providing the necessary support.

• Guiding new hires during their training period and allowing them to observe and shadow as required.

⛳️ Requirements

• Proficiency in Microsoft Word and Excel.

• High School Diploma.

• Ability to type at least 50 words per minute.

• A minimum of 1 year of experience in Customer Service, help desk, or call center settings is preferred.

• Typing speed of 60+ words per minute is preferred.

• Familiarity with website navigation.

🏝️ Benefits

• Required equipment will be provided.