Senior Analyst, IT Applications

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the administration and enhancement of Microsoft Teams, encompassing Teams Rooms, Teams Phone, and overall enterprise meeting experiences.

• Supervise the architecture, governance, and lifecycle standards for SharePoint Online environments.

• Administer essential Microsoft 365 services, including Exchange Online, OneDrive, Azure Active Directory (now referred to as Entra ID), along with Security & Compliance features.

• Implement proactive monitoring, telemetry, and alerting through tools like Datadog to maintain platform stability.

• Lead Tier 3 incident response, conduct root-cause analysis, and facilitate service restoration for significant collaboration issues.

• Execute cross-functional projects, such as feature rollouts, migrations, voice deployments, and governance initiatives.

• Enhance service management practices by improving documentation, knowledge resources, and ongoing improvement initiatives.

⛳️ Requirements

• 5–8+ years of experience in enterprise-level administration across Microsoft 365.

• Extensive hands-on knowledge of Microsoft Teams, including Teams Rooms, Teams Phone, and large-scale meeting solutions.

• Strong understanding of SharePoint Online architecture, governance, and site management.

• Proficient in utilizing Datadog or similar tools for monitoring collaboration services.

• Proven track record of delivering technical projects from design through to implementation.

• Comprehensive knowledge of Entra ID, security controls, and compliance capabilities (including DLP, retention, and eDiscovery).

• Experience in an ITIL-based service environment such as ServiceNow.

🏝️ Benefits

• Flexible work environment.

• Focus on employee growth and well-being.

• Commitment to inclusion and respect for diversity.

• Equal Opportunity Employer.