Senior Administrator – Mobility

📋 Description

• A senior hands-on L2/L3 engineer tasked with overseeing daily operations, administration, and lifecycle management of enterprise mobile devices, wireless services, and endpoint mobility platforms.

• Guarantees secure, compliant, and reliable mobility services while adhering to SLAs, KPIs, and customer experience expectations.

• Administers Omnissa Workspace ONE/UEM, including activities such as enrollment, profile management, compliance policies, group configurations, and application deployment.

• Maintains Apple Business Manager, Android Enterprise, and implements zero-touch provisioning.

• Responsible for provisioning, refreshing, reclaiming, wiping, retiring, and redeploying mobile assets.

• Acts as an escalation point for incidents related to enrollment failures, OS issues, app access, MFA, SIM/eSIM, and policy conflicts.

• Manages carrier activations, suspensions, transfers, porting, plan changes, and roaming services.

• Generates dashboards to track compliance, stale devices, cost usage, lifecycle status, and SLA performance.

• Develops SOPs, knowledge bases, and automation enhancements.

• Oversees enterprise app stores, including app packaging, testing, and deployment processes.

• Utilizes PowerShell, Python, or bash scripting to automate tasks related to device provisioning and management.

⛳️ Requirements

• Minimum of 5 years of experience in enterprise mobility administration.

• Preferred experience with Workspace ONE, Omnissa, Intune, or JAMF.

• Familiarity with ServiceNow and ITIL workflows.

• Strong communication skills for customer-facing interactions.

• Bachelor’s degree in computer science, IT, or equivalent experience.

• Solid understanding of mobile security, identity management (Azure AD), and compliance standards.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, along with options to extend this coverage to dependents.

• Paid time off and company holidays, in addition to extra leave benefits as per company policy.

• Flexible work arrangements that promote a healthy work-life balance.

• Opportunities for learning and development to encourage continuous growth and skill enhancement.

• Employee wellness initiatives and programs aimed at promoting physical and mental well-being.

• Retirement and statutory benefits compliant with regulations in India.

• An inclusive, people-first culture focused on collaboration and ownership.