Security Systems Knowledge, Technical Enablement

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate the creation and enhancement of documentation and training materials.

• Oversee the maintenance of Service Guides and knowledge base content.

• Design structured onboarding processes and provide continuous mentorship.

• Work collaboratively with cross-functional teams to pinpoint and resolve knowledge deficiencies.

• Ensure that technical documentation aligns with field operations.

⛳️ Requirements

• A minimum of 5 years of experience in security systems.

• A robust technical background across the supported solution offerings.

• Proficient in process optimization, data analysis, systems integration, and automation.

• Experience in creating troubleshooting guides, workflows, and technical training documentation.

• Exceptional written and verbal communication abilities.

• Proficient in Microsoft Office applications.

• Experience in building or managing knowledge bases, including SharePoint or similar systems.

• Familiarity with AI and knowledge systems enhanced by Microsoft Copilot.

• Proven experience in delivering training and mentoring technical team members.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Opportunities for professional development.