Seasonal Team Member, Customer Care

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Professionally handle incoming customer communications through calls, chats, and emails.

• Address customer queries across various channels as necessary.

• Investigate and resolve issues by utilizing available resources.

• Provide customers with detailed information regarding products and services.

• Recognize and escalate priority concerns appropriately.

• Conduct follow-ups with customers when required.

• Accurately document customer interactions as needed.

• Acquire a comprehensive understanding of Academy's policies, procedures, and safety regulations.

• Responsibilities may vary; team members might be asked to undertake additional tasks as assigned.

⛳️ Requirements

• A high school diploma or equivalent is necessary.

• A minimum of 6 months experience in a customer service-related position is required.

• Experience in an Omni Channel Contact Center setting is preferred.

• Previous experience working from home is an advantage.

• Excellent written and verbal communication skills, with the capability to engage effectively with both internal and external individuals.

• Maintain a customer-centric approach in all activities.

• Strong analytical, problem-solving, and creative thinking abilities.

• Ability to prioritize tasks efficiently in a fast-paced and dynamic environment while remaining organized and detail-oriented.

• Proficient in relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos).

• Capability to navigate multiple web browsers and dual monitors.

• Exceptional keyboarding skills.

• Self-driven and able to work independently as well as collaboratively in a team environment.

• Understanding of customer service principles and best practices.

• Familiarity with Academy’s product lines is preferred.

• Bilingual proficiency in Spanish and English is a plus.

🏝️ Benefits

• Acceptable hearing and vision levels to fulfill job responsibilities.

• Compliance with company work hours, policies, procedures, and standards of professional conduct.

• Availability to work on weekends and all holidays, excluding Christmas Day.