Seasonal Customer Service Team Supervisor

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Act as the primary supervisor for the Customer Service Leads and Customer Service Representatives (CSRs) on your team.

• Offer daily support, subject matter expertise, and coaching to CSRs.

• Enhance productivity by prioritizing contacts through effective queue management and monitoring adherence.

• Collaborate with the CS Leads to conduct check-ins with each team member at the beginning of their shifts.

• Maintain a visible presence and availability for the wider Customer Service team.

• Conduct regular one-on-one meetings with team members to assess weekly performance and provide coaching.

• Ensure that CS Leads and CSRs consistently follow their schedules.

• Execute project tasks, including Promo Code requests, financial transactions, and vendor communications.

• Keep informed about Minted products, services, and policy details.

• Foster and cultivate a positive and friendly atmosphere that promotes good morale and collaboration.

• Work alongside cross-functional team members and leaders from other customer-facing teams.

• Establish strong partnerships with leaders at Minted’s global locations.

• Collaborate with leaders and cross-functional teams to identify obstacles that affect team performance or customer experience.

• Create a Weekly Business Review summarizing the performance of your team.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• Over 4 years of customer service experience, ideally in an eCommerce or retail environment.

• At least 1 year of leadership experience in a customer service context.

• A strong work ethic accompanied by a positive attitude and proven problem-solving capabilities.

• Demonstrated leadership abilities with excellent written and verbal communication skills.

• Proficient in computer and software applications (Google Docs, Sheets, and Slides).

🏝️ Benefits

• Equal Opportunity Employer dedicated to inclusion and diversity.

• Seasonal position from September through December 2026.