Seasonal Customer Love Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service across all channels with a touch of magic.

• Foster a remarkable customer experience through a customer-centric approach to cultivate long-term, loyal relationships.

• Regularly achieve and surpass performance targets.

• Adapt to various roles (stylist, friend, personal assistant) while assisting customers in finding their next favorite items.

• Master our shipping, fulfillment, and returns processes to ensure efficient order handling.

• Convey customer and product insights to internal teams such as Merchandising, Operations, and Product Development.

• Familiarize yourself with all aspects of the business to gain insights across different teams.

⛳️ Requirements

• Intelligent, highly organized, and committed to achieving excellence.

• Enthusiastic about Reformation’s mission and product offerings.

• Exceptionally friendly, enjoying interactions with others while maintaining composure.

• High level of empathy, judgment, patience, and calmness in applying and communicating our policies.

• Positive attitude and readiness to tackle tasks of any size.

• Strong communication abilities across all customer service platforms, including email, text, and chat.

• Capable of meeting deadlines consistently while managing multiple responsibilities; excellent at time management.

• Adaptable and able to thrive in a dynamic work environment.

• Productive and focused work style to successfully meet case volume expectations.

• Previous experience in an e-commerce customer service role.

• Proficient in Kustomer and Google Suite.

🏝️ Benefits

• Eligible employees receive employer-sponsored private medical, dental, and vision insurance, along with commuter benefits to assist with travel to and from work.

• We provide competitive paid time off policies, including vacation, sick leave, and company holidays for eligible staff.

• Retirement planning assistance is available for eligible employees, featuring the option to invest in Environmental Social Governance-aligned (a sophisticated way to say sustainable) funds.

• As a mission-driven company with offices in LA, NYC, and London, along with a global retail team, you’ll collaborate with colleagues around the world.

• Access to fertility care support through Carrot, including reimbursement of up to $5,000 USD for related expenses after one year of employment.

• We support the causes important to our employees by donating to community initiatives annually.

• Enjoy a clothing discount, cultural events (such as our annual Ref Values week and Volunteer Time Off), and other meaningful and enjoyable perks!