SAP Support Consultant – MM, PM

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver functional support for SAP MM and PM across incidents, service requests, and minor enhancements.

• Efficiently diagnose, troubleshoot, and resolve issues related to SAP applications while prioritizing customer satisfaction.

• Evaluate business requirements and convert them into effective SAP solutions and configurations.

• Facilitate essential MM processes such as procurement, inventory management, valuation, and logistics invoicing.

• Assist with PM processes including master data management, maintenance planning, work orders, notifications, and preventive maintenance.

• Aid in system enhancements, testing, documentation, and deployment activities.

• Provide clear updates to stakeholders regarding the status of issues, resolution strategies, and outcomes.

• Work collaboratively with technical teams for debugging, transport management, and root cause analysis.

• Maintain high-quality functional documentation and knowledge base articles.

• Ensure that solutions are in line with SAP best practices and DyFlex delivery standards.

• Contribute to ongoing system optimization and continuous improvement initiatives.

• Participate in on-call or after-hours support as necessary (as part of a roster).

⛳️ Requirements

• Demonstrated experience in supporting SAP MM and PM modules within ECC and/or S/4HANA environments.

• Strong grasp of end-to-end Materials Management and Plant Maintenance business processes.

• Experience in an SAP Application Support or AMS environment.

• Capable of independently analyzing issues and recommending practical, effective solutions.

• Exceptional communication skills with the ability to engage effectively with business users.

• Familiarity with ticketing systems, SLAs, and support tools (e.g., ServiceNow, Jira, SAP Solution Manager).

• Strong mindset for documentation and knowledge sharing.

• Exposure to integration points with FI, CO, PP, or WM/EWM is highly valued.

• SAP MM and/or PM certification is preferred but not mandatory.

• Experience in supporting multiple customers or industries is advantageous.

• A proactive, customer-oriented approach with a strong sense of ownership.

🏝️ Benefits

• A flexible and supportive work environment, allowing you to work from anywhere in Australia or New Zealand.

• Competitive remuneration and benefits package, which includes novated lease, birthday leave, salary packaging, wellbeing programs, additional purchased leave, and a company-provided laptop.

• Extensive SAP training and certification opportunities.