Sales Support Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary point of contact for seller inquiries related to quotes, order assistance, CRM updates, and overall sales operations.

• Prepare, verify, and submit quotes for approval, ensuring they meet accuracy and compliance standards regarding pricing, terms, and business processes.

• Manage CRM data and assist in opportunity and account management efforts.

• Collaborate with various teams, including Order Management, Finance, Legal, and Customer Support, to guarantee efficient handling of requests.

• Aid in administrative tasks throughout the quote-to-order process, encompassing documentation, approvals, and tracking.

• Address routine seller inquiries and escalate non-standard issues or commercial risks as necessary.

• Support RFP/RFI coordination and other sales assistance activities as required.

⛳️ Requirements

• 2–4 years of experience in sales support, customer support, commercial operations, or administrative roles that assist sales teams.

• Familiarity with CRM and ERP systems (preferably Salesforce and Oracle); experience with AI-driven tools is an advantage.

• High proficiency in Microsoft Office applications, especially Excel, Outlook, and Word, with a keen eye for detail and accuracy.

• Strong organizational and time-management capabilities, with the ability to prioritize competing demands and excel in a high-volume setting.

• Excellent communication and interpersonal skills, maintaining a customer-first approach and the ability to work collaboratively across teams.

🏝️ Benefits

• Paid time off

• Medical, dental, and vision insurance for eligible employees

• 401(k) for eligible employees