Sales Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver customer service and sales assistance to clients and the Tier 1 (Enterprise) sales team.

• Oversee sales calls, product support, recommendations, updates on order status, and order deliverables.

• Initiate deal registrations and manage special pricing requests with distributors and vendors.

• Identify additional opportunities with the sales team and facilitate run-rate transactions.

• Maintain knowledge of products across key vendors and engage in ongoing training sessions.

• Offer support to Enterprise clients and Business Development Managers (BDMs).

• Generate and manage customer quotations.

• Foster and sustain relationships with vendors, distributors, internal sales teams, and key client contacts.

• Oversee distributor margins and negotiate purchase prices.

• Manage procurement activities across multiple vendors and distributors.

• Handle pricing requests, procurement escalations, product sourcing, and order fulfillment.

• Propel procurement process improvements and assess supplier performance, lead times, and service levels.

• Act as the operational lead for the blueAPACHE.store procurement portal.

• Manage product catalogs, pricing, listings, customer experience, and portal adoption.

• Ensure accurate product and pricing information is coordinated with internal teams and suppliers.

• Facilitate portal enhancements, testing, onboarding, training, and adoption of new functionalities.

• Assist with operational processes related to the ITQ Portal and guide users in navigation.

• Monitor workflows and pinpoint opportunities for automation and enhancements.

• Process precise customer quotes within SLA requirements across technology products and services.

• Serve as the primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.

• Create, manage, and process quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE opportunities.

• Ensure that quotes are accurate, commercially viable, and provided within agreed service levels.

⛳️ Requirements

• 1–2 years of relevant experience in quoting, sales support, or customer service in IT or a related field.

• Strong interest in technology and the capability to conceptualize consumption models.

• Ability to excel in a continuously learning environment.

• Exceptional verbal and written communication skills.

• Strong stakeholder management and relationship-building skills.

• Experience in managing customer communications and resolving issues.

• Previous inside sales experience in an IT distributor or Managed Service Provider (MSP).

• Familiarity with e-commerce or procurement portals.

• Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.

• Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions.

• Experience in delivering customer training, demonstrations, or onboarding sessions.

• Sales aptitude and capability to work both collaboratively and independently.

• Background in quoting, procurement, CRM, sales support, customer service, or IT operations.

• Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels.

• Proficient in Microsoft 365 applications.

• Employment offers are contingent upon passing the National Police Checking Service.

🏝️ Benefits

• Options available for virtual interviews.

• A supportive and rewarding environment with opportunities for career growth.

• Flexibility to work in a manner that aligns with both employee and customer experiences, including a hybrid/work-from-home model.

• Regular social events and a vibrant company culture.

• Continuous training and development, including paid certifications.

• Quality hardware and laptops supplied.

• Employee referral program with monetary rewards for successful referrals.