Sales Support Representative – Seasonal

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a substantial volume of diverse outbound and inbound customer interactions.

• Adhere to scripts and compliance regulations.

• Direct customers to the appropriate licensed advisor.

• Accurately record customer interactions.

• Inform customers about eHealth’s offerings.

• Achieve monthly performance targets.

• Assist with various outbound call initiatives (appointments, plan modifications, retention, etc.).

• Maintain adaptability with daily tasks and responsibilities according to business requirements and departmental objectives.

• Exhibit eHealth’s values through your actions, practices, and decision-making.

⛳️ Requirements

• At least 1 year of experience in customer service or sales (call center experience preferred).

• Preferred experience in both inbound and outbound call centers.

• Excellent communication skills, both verbal and written.

• Proficient in Microsoft Word, Excel, and online tools.

• Minimum intermediate typing skills required.

• A strong desire to assist others.

• Detail-oriented individual with a willingness to learn and advance.

• Required internet speed of 50Mbps download and 15Mbps upload (no satellite or 5G-based internet).

🏝️ Benefits

• Paid training opportunities.

• Continuous support and resources available.

• Performance-based bonuses.

• Mentorship from seasoned sales leaders.

• Workshops focused on communication, problem-solving, and teamwork.