Sales Support Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Professionally and efficiently respond to inbound calls, emails, and other customer inquiries.

• Make outbound calls to follow up on leads and arrange appointments.

• Act as the initial point of contact for both prospective and current customers.

• Organize, confirm, redirect, and reschedule appointments for various home service brands.

• Precisely input and update customer details in CRM and scheduling systems.

• Verify customer information and assess eligibility and availability for appointments.

• Address billing inquiries, product and service questions, and general customer issues.

• Resolve customer objections while maintaining a consultative, customer-centric approach.

• De-escalate difficult situations and offer solutions that foster positive customer experiences.

• Keep comprehensive records of all customer interactions.

• Achieve quality, productivity, attendance, and schedule adherence standards.

• Stay informed about multiple brands, products, promotions, and company policies.

• Appropriately escalate customer issues when necessary.

• Foster a positive team culture through professionalism, accountability, and collaboration.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or GED is required.

• Prior experience in customer service, call centers, sales, or administrative roles is preferred.

• Ability to successfully complete training and demonstrate proficiency across various brands.

• Must have a reliable high-speed internet connection.

• A computer that meets the minimum system requirements is necessary.

• Wired USB headset with microphone is required.

• Webcam is needed for training and meetings.

• Second monitor (or willingness to acquire one) is preferred.

• A quiet, distraction-free workspace suitable for handling customer calls is essential.

• Ability to maintain confidentiality while working remotely is crucial.

🏝️ Benefits

• Comprehensive training will be provided on each brand and the systems you will utilize.