Sales Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Act as the primary liaison for clients.

• Oversee incoming and outgoing communications.

• Address inquiries to ensure a smooth and positive customer experience.

• Engage with customers through phone, email, chat, and/or social media to address their questions or concerns.

• Calmly work to resolve and de-escalate any issues.

• Elevate interactions when necessary and appropriate.

• Record all call-related information for auditing and reporting needs.

• Provide insights on call-related issues.

• Achieve sales targets as defined.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Preference for candidates with customer service and/or sales experience.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits (medical, vision, dental).

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.