Returns & Claims Associate

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Oversee and address customer and partner claims across various categories, such as logistics challenges, service quality conflicts, billing issues, product-related claims, and contractual exceptions.

• Assess claim eligibility in accordance with internal policies, contracts, and business regulations.

• Gather, evaluate, and analyze supporting documentation.

• Navigate claims to resolution within established service level agreements (SLAs).

• Facilitate both physical and non-physical returns when necessary.

• Authenticate return requests and approvals.

• Monitor return status and guarantee precise updates in the system.

• Serve as the primary contact for all matters concerning claims.

• Work collaboratively with Logistics, Finance, Sales, Legal, and Production departments.

• Ensure proper financial management of claims, including credits, refunds, and reimbursements.

• Keep accurate and complete records in the ERP and related systems.

• Analyze claim volumes, identify root causes, and track resolution times and outcomes.

⛳️ Requirements

• Proficient French language skills (both written and spoken) are essential for effective interaction with clients, partners, and internal teams.

• Strong English language skills (both written and spoken).

• 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.

• Exceptional analytical and problem-solving abilities.

• Keen attention to detail and a systematic working approach.

• Capability to manage multiple claim types and priorities simultaneously.

• Effective written and verbal communication skills.

🏝️ Benefits

• Flexibility to work remotely.

• Company-issued laptop and tools to facilitate your success.

• Support for language learning – enhance existing skills or learn new languages.

• A collaborative and supportive team atmosphere.

• Opportunities for professional growth and development, including training and skill enhancement.

• Corporate events and team-building initiatives.