Auto Property Damage Claims Adjuster

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver prompt, courteous, and high-quality customer service to all policyholders and claimants by responding to customer calls and addressing their requests.

• Collect essential information from customers to initiate the claim process and identify the appropriate course of action.

• Manage a portfolio of claims, set initial reserves for all potential exposures, and make adjustments as necessary throughout the claims process.

• Coordinate repairs for property damage when required.

• Identify situations that may require escalation if the loss no longer meets the criteria for your oversight.

• Communicate and collaborate with involved parties regarding negotiations and settlements.

• Contribute to the continuous improvement of best practices and processes.

⛳️ Requirements

• A bachelor's degree (however, lack of one should not deter you from applying if you meet all other qualifications).

• Experience in handling real property damage is preferred but not mandatory.

• At least 1 year of experience in insurance claims and/or customer service.

• An active adjuster license is required: a resident state license if available, or a Designated Home State (DHS) license otherwise.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy – we prioritize our employees' well-being and happiness!

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.

• Commitment to listening to your feedback to tackle long-standing challenges faced by adjusters and in the claims role.

• Efforts aimed at reducing and eliminating all administrative burdens from the adjuster role.

• Promotion of a culture of empathy, transparency, and empowerment in a remote-first environment.