Representante de Servicio al Cliente

This is a fully remote position, open to applicants in Panama.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.

• Assist customers with reservations, modifications, cancellations, and special requests.

• Provide clear and up-to-date information regarding destinations, requirements, and policies.

• Coordinate reservation details and confirm itineraries to ensure accuracy and customer satisfaction.

• Conduct proactive follow-ups before and after the customer's experience.

• Address concerns or issues with empathy, professionalism, and a solution-oriented approach.

• Maintain accurate records and update internal systems and booking platforms.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Previous experience in customer service (preferably in hospitality, tourism, or service industries).

• Strong organizational skills and attention to detail.

• Comfort with using digital tools and management platforms.

• Responsible, proactive individual capable of handling multiple requests.

• Genuine interest in providing exceptional experiences for customers.

🏝️ Benefits

• 100% remote work.

• Flexible scheduling.

• Opportunities for professional growth within the company.

• Access to benefits and discounts (subject to availability).

• Collaborative team environment with continuous training and development.