Remote Customer Service Analyst – B3, TJMG

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take proactive measures to achieve and sustain appropriate service levels;

• Carry out tasks detailed in Annex III – Remote and on-site support, aligning with the professional profile;

• Maintain clear and effective communication (both verbal and written) with users, providing solutions in an easily understandable way;

• Offer status updates on requests as needed;

• Utilize all resources from the knowledge base to address requests;

• Undertake additional tasks not specifically listed in this document but falling under the Service Desk function within the ITIL framework;

• Execute tasks of similar nature and complexity that align with the position.

⛳️ Requirements

• At least one of the following qualifications in the ICT field:

• Completed or ongoing technical vocational high school course;

• Completed or ongoing higher education (undergraduate);

• Certification as an HDI Support Center Analyst;

• ITIL Fundamentals (minimum of 10 hours of instruction);

• Knowledge of hardware;

• Proficiency in technical English;

• Understanding of information security practices;

• Familiarity with incident, problem, request, and change management processes (ITIL);

• Experience with Windows 10 or later operating systems.

🏝️ Benefits

• Transportation allowance – Support for daily travel between home and the workplace.

• Meal/Food allowance – Monthly credit for meals or purchases at approved establishments.

• Medical and dental insurance – Comprehensive health plans ensuring quality care.

• Life insurance – Financial protection for the employee and their family.

• Training and development – Continuous training for professional advancement.

• Partnership: Sesc.