Registered Nurse – Call Center

📋 Description

• Delivers telephonic professional nursing services in support of client-funded contracts.

• Initiates outbound calls to patients enrolled in a patient program, makes additional calls as needed, and remains available to assist these patients via phone at all other times.

• Receives inbound calls from patients, healthcare professionals, and consumers, serving as a professional resource for inquiries.

• Responds to questions from patients, consumers, and healthcare professionals, recommending suitable resources for patients.

• Makes necessary referrals for further training, support groups, program materials, or literature, and advises patients to contact their personal physicians for more information, directions, and care.

• Compiles accurate, timely, and clear data, completing summaries of follow-up calls, patient inquiries, and their outcomes.

• Conducts patient education regarding the use of products.

• Participates in program-specific customer meetings and training sessions.

• Engages in program-specific orientation meetings and demonstrates clinical competency through electronic and written assessments.

• Undertakes special projects and performs other duties related to specific contract performance.

⛳️ Requirements

• Minimum of an associate degree and a professional nursing license.

• Registered Nurse License in good standing in the state of employment and/or cross-licensed in other states.

• Telephonic nursing positions require a Compact State License in eligible states; the employee must also be willing to obtain a Compact State license once their state chooses to adopt Compact legislation.

• Telephonic nursing roles require a California State License, and the employee must be prepared to acquire additional Single State Licenses upon request.

• 2-5 years of experience.

• Basic skills in database and office navigation.

• Capability to uphold a high level of customer interaction/service skills while communicating with patients, prescribers, and/or specialty pharmacies via phone; ability to multitask between PC/Phone related tasks while adhering to approved scripted materials.

• Ability to interpret information shared by the patient to determine appropriate next steps as each individual case may require.

🏝️ Benefits

• Competitive salaries.

• Opportunities for career advancement.

• 401K with company match.

• Tuition reimbursement.

• Remote work options and a flexible work environment.

• 20 days of PTO.

• Paid Holidays.

• Employee assistance programs.

• Medical, Dental, and vision coverage.

• HSA/FSA.

• Telemedicine (Virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short and Long-term disability.

• Life insurance.

• Discount programs.