Project Support Group Analyst, Technical Advisory

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Facilitate comprehensive project operations by ensuring precise setup, upkeep, and governance of project data throughout various systems.

• Sustain high-quality project and financial information to facilitate precise reporting, forecasting, and adherence to organizational policies.

• Oversee timesheet processes and support overall time tracking compliance among delivery teams.

• Provide operational assistance to consulting teams by addressing requests, resolving issues, and ensuring timely execution of essential processes.

• Conduct regular data reviews and audits to detect discrepancies, ensure data integrity, and maintain governance standards.

• Implement project lifecycle updates, encompassing project creation, modifications, and closure activities.

• Support vendor and third-party data management, ensuring accurate system records and alignment with operational requirements.

• Apply and uphold standardized processes, tools, and data structures to promote consistency and scalability across the organization.

• Identify process inefficiencies and engage in continuous improvement initiatives, including automation opportunities.

• Collaborate across functions with delivery, finance, and operations stakeholders to ensure seamless execution of consulting engagements.

⛳️ Requirements

• 2–4 years of experience in operations, project support, or business process roles, ideally within a consulting or customer success environment.

• Strong attention to detail with a commitment to maintaining data accuracy and quality.

• Experience with CRM and PSA tools (e.g., Salesforce, Upland) or equivalent systems.

• Proven ability to manage high-volume transactional tasks with consistency and discipline.

• Excellent organizational and time management skills, with the capacity to meet recurring deadlines.

• Demonstrated ability to communicate effectively with a diverse range of stakeholders, using sound judgment to adjust messaging, detail level, and approach based on the audience (e.g., delivery teams, leadership, and cross-functional partners).

• Proven capacity to adhere to defined processes while identifying areas for improvement.

🏝️ Benefits

• Annual cash bonuses.

• Stock grants.

• Comprehensive benefits package.