Project Manager, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing specific Customer Experience initiatives through the definition of requirements, planning, and execution.

• Crafting optimal experiences for customers across all platforms (web, IVR, mobile, social media, etc.) and throughout various stages of the customer relationship lifecycle.

• Collaborating with cross-functional teams to outline and scope Customer Experience initiatives.

• Developing and sharing concepts, design justifications, and insights.

• Identifying requirements and relaying them to technical development teams.

• Specifying features and functions for particular projects as needed.

• Engaging with business sponsors to update them on project progress and address any issues.

• Assisting in resolving production-related issues within WMHS’s Customer Experience setting.

⛳️ Requirements

• Bachelor's Degree (accredited) in Business, Engineering, or comparable experience in similar positions.

• A minimum of 3 years managing projects in organizations of similar size and complexity.

🏝️ Benefits

• Medical coverage

• Dental insurance

• Vision care

• Life insurance

• Short-term disability

• Stock purchase program

• Company match on a 401(k)

• Paid vacation

• Holidays

• Personal days