Professional Services Delivery Architect, Specialty Domain

This is a fully remote position, open to applicants in India.

📋 Description

• Acknowledged as a specialist within the organization, requiring extensive expertise in your specific job discipline along with a comprehensive understanding of other disciplines within the organizational function.

• Addresses unique challenges that significantly influence the business.

• Plays a role in shaping the strategy for the organizational sub-function.

• Advancement to this level is generally limited based on business needs.

• Excellence: Surpasses expectations by consistently showcasing accountability, discipline, high performance, and a proven history of outstanding results.

• Customer-focused: Emphasizes customer needs and satisfaction through collaborative, proactive problem-solving, and a steadfast commitment to customer success.

• Expertise: Maintains a profound understanding of customer requirements while continuously enhancing skills to deliver customer-centric solutions.

• Agility: Swiftly adjusts and responds to evolving customer demands and expectations through innovative solutions.

• Compassion: Fosters a positive, supportive atmosphere to effectively collaborate towards shared objectives, building trust within Rackspace and with external stakeholders.

⛳️ Requirements

• High School Diploma or an equivalent qualification is mandatory.

• Bachelor's Degree is required, ideally in a field pertinent to the role.

• A minimum of 3 Azure Certifications is required for Azure Specialists.

• AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification is needed for AWS Specialists.

• 3 Microsoft Certifications are required for Hyper-V Specialists, including Azure Fundamentals, Software Defined Storage, and Software Defined Networking.

• VCP-DCV Certification is required for VMware Specialists.

• Relevant technical certifications in Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS, and/or vSAN badge certifications are preferred.

• A minimum of 12 to 14 years of experience in the relevant field is required.

🏝️ Benefits

• Acts as a technical escalation point for the Cloud Support and Engineering teams; addressing customer issues and collaborating with partners across the business as needed.

• Develops and delivers customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions.

• Engages in and defines future state end-to-end architectures, platforms, products, tools, and solutions to enhance security capabilities.

• Collaborates closely with customers during the pre-implementation phase to design and architect desired solutions that may involve products not currently in the supported product portfolio.

• Researches, plans, and coordinates complex maintenance activities.

• Leads analysis efforts to support and facilitate Root Cause Analysis (RCA) exercises aimed at driving process and technology enhancements related to systems support products.

• Reviews vendor support escalations to pinpoint training opportunities.

• Shares knowledge and collaborates with other administrators and engineers through wiki articles and training presentations.

• Contributes to the establishment of technical best practices for administrative tasks.

• Prepares and reviews established policy and process standards.

• Oversees assigned complex projects linked to specific accounts and serves as an informal project lead while collaborating with stakeholders.

• Actively engages with partners and vendors to understand their products, implement proof of concepts, and guide the successful onboarding and integration of new Cloud technologies.

• Coaches, mentors, and assists Rackers across the organization.

• Works in collaboration with Account Managers and Business Development Consultants to foster strong customer relationships.

• Shares knowledge and collaborates with the OS support floor.