
Production Support Engineer
Posted May 20

Posted May 20
This is a fully remote position, open to applicants in India.
• Oversee, diagnose, and guarantee platform reliability utilizing tools such as Splunk and Zabbix
• Create and improve proactive monitoring features for AWS Amazon Connect CCaaS platforms
• Work in close collaboration with developers, architects, and platform stakeholders
• Investigate and resolve production issues, conducting root cause analysis and implementing preventive strategies
• Create and sustain Amazon CloudWatch dashboards
• A minimum of 4 years of experience in CCaaS environments
• Strong practical experience with AWS services, including Lambda, ALBs, Amazon Connect, and CloudWatch
• Proficient in at least one scripting language, such as Python, Perl, or PowerShell
• Bachelor's degree or equivalent hands-on experience in Information Technology or a related discipline
• Exceptional communication and teamwork skills
• Health insurance
• Language courses
• Relocation program
• Professional development opportunities
• Certification programs
• Mentorship and talent investment initiatives
• Internal mobility and internship options
Miratech
Pindrop
WP Engine
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