Production Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee, diagnose, and guarantee platform reliability utilizing tools such as Splunk and Zabbix

• Create and improve proactive monitoring features for AWS Amazon Connect CCaaS platforms

• Work in close collaboration with developers, architects, and platform stakeholders

• Investigate and resolve production issues, conducting root cause analysis and implementing preventive strategies

• Create and sustain Amazon CloudWatch dashboards

⛳️ Requirements

• A minimum of 4 years of experience in CCaaS environments

• Strong practical experience with AWS services, including Lambda, ALBs, Amazon Connect, and CloudWatch

• Proficient in at least one scripting language, such as Python, Perl, or PowerShell

• Bachelor's degree or equivalent hands-on experience in Information Technology or a related discipline

• Exceptional communication and teamwork skills

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment initiatives

• Internal mobility and internship options