Product Support Specialist – Load & Haul

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Act as the primary technical support resource for underground Load & Haul machinery.

• Deliver expert troubleshooting assistance for issues related to electrical, hydraulic, mechanical, drivetrain, and control systems.

• Aid in addressing major component failures, machine commissioning, corrective campaigns, warranty inquiries, and initiatives aimed at enhancing fleet performance.

• Collaborate with field service teams and customers to conduct complex diagnostics and root cause analyses.

• Evaluate equipment failures, component longevity trends, machine health data, and maintenance practices.

• Formulate corrective actions and reliability enhancement programs to minimize downtime and overall ownership costs.

• Assist in the implementation of condition monitoring, predictive maintenance, and digital fleet management strategies.

• Suggest operational and maintenance enhancements that boost machine availability and efficiency.

• Provide application expertise during equipment sales initiatives and project assessments.

• Support Account Managers with technical presentations, equipment suggestions, and value-driven sales strategies.

• Examine technical specifications, operational requirements, and equipment configurations to ensure alignment with customer expectations.

• Develop and present technical training programs for underground Load & Haul machinery.

• Create machine-specific training materials for service technicians, operators, trainers, and customer staff.

• Guide field service personnel and cultivate technical proficiency across the Sales Area.

• Oversee technical readiness efforts for new equipment introductions, upgrades, and product launches.

• Assist with large customer fleet deployments and project initiations.

• Serve as the main technical liaison among the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams.

⛳️ Requirements

• Bachelor’s degree in an engineering discipline, heavy equipment technology, or a related technical field, or equivalent experience.

• Minimum of 4 years of relevant experience.

• At least 8 years of experience with Load and Haul equipment.

• Strong expertise in diesel technologies.

• Proven proficiency in underground loaders (LHDs), haul trucks, and associated mining equipment.

• Extensive background in troubleshooting and maintaining heavy mining machinery.

• Demonstrated experience in delivering technical training and coaching programs.

• Solid understanding of underground mining operations and production workflows.

• Competence in using digital service platforms, equipment monitoring tools, and business applications.

• Excellent verbal and written communication abilities.

• Willingness to travel within the Sales Area to meet customer and business requirements.

🏝️ Benefits

• Comprehensive total compensation package.

• Competitive benefits package, including health, dental, and disability insurance.

• Outstanding 401(k) retirement savings program.

• Opportunities for professional skill development.

• Training and career advancement opportunities.