Principal Technical Solutions Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Serve as the primary technical escalation point for intricate issues faced by enterprise customers.

• Lead investigations to determine root causes and remedy critical production incidents.

• Diagnose complex integrations involving SAP, Oracle, cloud services, APIs, and various enterprise platforms.

• Work closely with Engineering and Product teams to pinpoint platform enhancements and verify solutions.

• Facilitate the resolution of high-severity incidents impacting strategic enterprise clients.

• Evaluate application behavior, transaction flows, logs, APIs, and database activities across distributed systems.

• Develop scripts, automation tools, and diagnostic solutions to enhance operational efficiency and troubleshooting capabilities.

• Play a role in support readiness for new product launches and platform upgrades.

• Mentor engineers throughout the organization and provide technical direction on complex investigations.

• Enhance knowledge-sharing practices by creating technical documentation and enablement resources.

• Identify systemic issues and suggest long-term enhancements to tools, workflows, and platform reliability.

• Engage in customer-facing technical discussions, escalation calls, and architecture-related dialogues.

• Contribute to AI and automation projects aimed at improving operational efficiency and intelligent support experiences.

⛳️ Requirements

• Over 7 years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or similar technical roles.

• Strong proficiency in troubleshooting enterprise application ecosystems and distributed systems in production settings.

• Comprehensive knowledge of enterprise integration patterns within SAP and Oracle ecosystems.

• Practical experience with REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo, and OData.

• Solid database expertise across platforms such as SQL Server, Oracle, PostgreSQL, SAP HANA, or DB2.

• Experience supporting cloud-native and SaaS environments on AWS, Azure, OCI, or similar cloud platforms.

• Familiarity with microservices architectures, multi-tenant systems, and scalable cloud applications.

• Experience with Linux and application server environments such as Tomcat, Java runtime environments, and distributed application stacks.

• Demonstrated ability to lead complex technical investigations and root cause analysis initiatives.

• Excellent communication skills with the capacity to collaborate effectively across Engineering, Product, Customer Success, and executive stakeholders.

• Experience mentoring engineers and spearheading technical initiatives across teams.

• Proficient in English (C1 level or higher), both written and spoken.

🏝️ Benefits

• Outstanding work environment recognized by Great Place To Work!