Principal Solutions Architect – AI Onboarding

📋 Description

• Act as the main technical liaison for a select group of strategic accounts, gaining in-depth knowledge of their use cases, architecture, teams, and business objectives.

• Oversee the resolution of technical issues from start to finish, collaborating with Support and Engineering on escalations and conducting root-cause analysis. Provide direct troubleshooting within your accounts to expedite resolution and enhance customer trust.

• Assist customers in expanding their use of Solo.io products to accommodate modern workloads — including AI and agentic scenarios such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.

• Proactively promote product adoption by identifying new use cases and uncovering opportunities for customers to derive greater value from the Solo.io product suite.

• Advise customers on architectural best practices, performance optimization, and operational excellence within their Solo.io implementations.

• Create and deliver customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.

• Advocate for the customer within Solo.io — converting their requirements into actionable insights for Product Management and Engineering.

• Collaborate with the account team (CSM, AE, SE) to identify and manage technical risks, renewal health, and opportunities for expansion.

⛳️ Requirements

• A minimum of 5 years in a customer-facing technical position such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

• Extensive knowledge of cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).

• At least 1 year of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

• Demonstrated success in managing technical relationships with large, strategic enterprise clients in a post-sales environment.

• Strong troubleshooting skills and the capability to navigate complex, multi-team production settings.

• Exceptional communication and presentation abilities, with the skill to simplify intricate technical concepts for diverse audiences, including platform engineers and senior executives.

• Proficiency in scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.

• Bachelor’s degree in a technical discipline, or equivalent industry experience.

🏝️ Benefits

• Health insurance

• Professional development opportunities